Migrating to Microsoft 365

Removing the headache of setting up and implementing your Microsoft 365 solution is easy by using an experienced local Computer Troubleshooter. Remember this is our full-time job. The migration needs to be effectively planned and the starting point is to document. If we have completed an assessment then a lot of this will already be in place.

Planning is broad and comprehensive – it covers users, infrastructure, product choice, mapping the various migration steps, example configuration steps for Active directory, mailboxes and Exchange.

From planning you move to deployment. A project plan is kept with a list of deployment goals and tasks with project date timelines. The deployment covers Inventory, remediate deployment blockers, setting up Microsoft services for the organisation and the roll out to users and review.

Things to think about before migrating to Microsoft 365

Computer Troubleshooters recommends considering the following points for a smooth transition.

• Underestimating the size of the job – allocating sufficient time & dedicated resources to enable full migration of data & users without disrupting your business.
• Microsoft 365 Plan choice – ensure the plan chosen is correct for each user’s requirements, each Microsoft 365 plan has specific capabilities hence the need to ensure that plans are matched correctly.
• Delete & Archive – as a cloud enabled product suite you can easily assume that your current data store will need to be loaded, culling existing data stores can save significant migration time, & reduce the risk of overloading.
• Local Storage – while Microsoft 365 has considerable cloud storage available you may need to consider localized storage for large & archived files to achieve saving on data usage & reduce download times.
• Timing & Data Loading – in migrating to Microsoft 365, significant data usage is encountered. When syncing to the Microsoft data centre, consideration needs to be given to timing of the data transfer (when & how long), data allowances, & the effect on standard business operations due to bandwidth limitations.
• User Profiles – in setting up users on Microsoft 365, consider copying current user profiles, setting & communicating passwords, and hardware accessibility.
• Support – misunderstanding the role Microsoft support plays in helping with Microsoft 365 deployments should you encounter an issue you don’t understand. SLA Critical & Urgent incidents where they are responsible is fairly prompt, calls are answered within one hour and updates provided every 2 and 24 hours, respectively. However, issues raised as important or advisory are updated every 72 hours or as decided by Microsoft. So, if you are experiencing an issue during migration it may be difficult to get prompt Microsoft support.
• Ongoing Support & Administration – ultimately Microsoft 365 is shared infrastructure where Microsoft manages the day to day functions of the hosted facility. However, like any IT network the local users, profiles, and infrastructure still need to be managed for security, hardware, and administration – if you are time poor consider outsourcing this to Computer Troubleshooters on a Management fee plan.

Time poor, lacking the experience or no dedicated resources available? Then look to Computer Troubleshooters to carry out the migration for a project fee supported by an ongoing management for a monthly fee.

Take the risk out of failure, take the cost of disruption out of the equation, increase the speed of migration and deployment by Computer Troubleshooters, covering:

• Planning – Licencing & Administration
• Setup – Each user must be defined and setup on the Office 365 platform.
• Migration – Existing data, profiles and files need to be correctly setup.
• Ongoing Administration & Support – local support for local users, local workstations, and office networks.

No need to hire full time employees when Computer Troubleshooters can provide the IT services required to move your business to Microsoft 365.

• By outsourcing to a local business, you pay only for the specific tasks you need accomplished and the service level you require, at an agreed monthly cost.
• Got an issue? Simply call your local Computer Troubleshooters who you know & with whom you have a personal relationship, with the peace of mind that a skilled professional is available to help & who understands your business. No overseas call centres. No Identity checks. No remembering account number & passwords. No explaining your systems to THEM every time.

You manage your business while Computer Troubleshooters manages your IT, making life easier.

Remember Microsoft 365 enables:

• Work from anywhere on any device – You have synced single view of your business.
• Effective Team collaboration through teams, Outlook and file sharing
• Trusted local data infrastructure – Microsoft 365 is hosted in an Australian data centre with a 99.9% uptime service level guarantee.
• Improved cashflow reducing capital expenditure – Reduced core hardware purchases, plus Office 365 licencing is available as a monthly subscription.
• Reduced operational and energy costs – Reducing servers can reduce running costs substantially.
• Scale and flexibility for your business – Microsoft 365 licences can be added or removed at any time.
• No upgrades required – Microsoft 365 is always up to date and capabilities are added automatically.
• Quick Remediation with Remote support – All Microsoft 365 is administered from a central control panel built for remote administration.